Privacy Policy

1. Overview

Nerolia respects your privacy. This Privacy Policy explains how we collect, use, and protect your data.

2. Data We Collect

We may collect:

• Business contact information
• Account and usage data
• Content provided for automation
• Call metadata and transcripts (when using phone agents)

We do not sell personal data.

3. How We Use Data

Your data is used to:

• Provide and improve our services
• Operate AI social media and voice agents
• Ensure security and performance
• Communicate service-related updates

4. AI & Data Processing

Data may be processed by AI models to generate content or handle conversations. We only process data necessary to deliver the service.

5. Third Parties

We may share limited data with trusted providers (hosting, AI models, telephony services) strictly for service operation.

6. Data Retention

We retain data only as long as needed for service delivery or legal obligations.

7. Your Rights

You may request access, correction, or deletion of your data by contacting us.

8. Security

We use reasonable technical and organizational measures to protect your data.

9. Changes

This policy may be updated. Continued use means acceptance of changes.

10. Contact

Privacy questions: contact@nerolia-ai.fr